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The customer recovery platform

Every negative review starts as an unhappy customer.

Zevvlo finds the customers about to walk away — and quietly starts a conversation to win them back, long before frustration ever becomes a public one-star review.

See how recovery works
No review gatingGoogle policy friendlyNo fake reviews
Negative sentiment detectedFRUSTRATED

Order #1042 · “Still haven't received my refund.”

Recovery startedAUTOMATIC

A personal apology + refund check-in is sent on WhatsApp.

Customer responds
“Oh wow, thank you for reaching out 🙏”
Issue resolvedRESOLVED

Refund processed in-thread. No public complaint, no lost trust.

Customer recovered

A review request goes out — only now that they're genuinely happy.

Works where your customers already are

ShopifyShopifyWhatsApp BusinessWhatsApp BusinessInstagramInstagramGoogle Business ProfileGoogle Business Profile

The silent churn problem

Most unhappy customers never tell you.
They just leave — and then they tell everyone else.

By the time a one-star review appears, the customer is already gone. The damage is public, permanent, and pointed at every future buyer.

01

A bad experience

A late order, a wrong item, a slow reply. Small on its own — but it lands.

02

Silence

They don't complain to you. They simply decide not to come back.

03

A public review

Weeks later the frustration resurfaces — this time on Google, for everyone.

04

Lost trust & revenue

Future buyers read it, hesitate, and choose someone else.

A different ending

Catch the frustration while you can still fix it.

Zevvlo rewrites the same story — turning the moment of frustration into a recovered, loyal customer.

Customer has an issue

Something goes wrong with their order or experience.

Feedback collected

It flows in from every channel you sell on, automatically.

Issue detected

AI reads the sentiment and flags an unhappy customer instantly.

Recovery conversation

A genuine outreach opens — and helps resolve the problem.

Customer stays

Recovered, reassured, and now more loyal than before.

Inside Zevvlo

A workspace built for one job: winning customers back.

RECOVERY INBOX

Every at-risk customer, in one prioritized queue.

Zevvlo surfaces the conversations that actually need you — sorted by how close each customer is to walking away, not by when they came in.

  • At-risk customers rise to the top automatically
  • One thread across Shopify, WhatsApp & Instagram
  • Nothing slips through to a public review
Recovery Inbox5 need attention
MR
Maya R.2m

Still haven't received my refund and it's been…

HIGH RISKShopify
JT
James T.18m

The size guide was a bit off, kind of annoyed…

AT RISKInstagram
PL
Priya L.1h

Thanks so much for sorting that out so fast!

RECOVEREDWhatsApp
Sentiment analysisOrder #1042
I ordered this over two weeks ago and it still hasn't arrived. I've emailed twice with no response — honestly I'm really frustrated and considering a chargeback.
Detected sentimentNegative
Shipping delayUnanswered supportChurn intent: chargeback
Recovery suggested — open conversation on WhatsApp
SENTIMENT DETECTION

It reads the feeling behind the words.

Zevvlo doesn't wait for a rating. It understands tone, urgency, and intent in real feedback — so you know who's about to churn before they say it out loud.

  • Pinpoints the exact phrases driving frustration
  • Flags churn intent like refunds and chargebacks
  • Recommends the right recovery move instantly
RECOVERY CONVERSATION

A real conversation, started at the perfect moment.

Zevvlo opens a warm, human outreach on the channel the customer already uses — drafts the first message, suggests the fix, and keeps the thread moving until the issue is resolved.

  • Drafted for you, sent in your brand's voice
  • You stay in control — approve or edit any reply
  • Resolves the issue inside the chat
MR
Maya R.
via WhatsApp Business
Still haven't received my refund and it's been over two weeks. Really frustrated.
Hi Maya — so sorry for the wait, that's on us. I've just pushed your full refund through and it'll land in 1–2 days. 🙏
✦ Drafted by Zevvlo · approved by you
Oh wow, thank you for reaching out — that means a lot. I'll definitely order again 😊
MR
Maya R.
Customer since Mar 2026 · 4 orders
RECOVERED
Negative feedback detected
Shopify · refund delay · 2 weeks ago
Recovery conversation opened
WhatsApp · apology + refund · 2 weeks ago
Issue resolved
Refund processed in-thread · 13 days ago
Review requested & left
Google · only after resolution · 5 days ago
CUSTOMER TIMELINE

The whole journey, from frustrated to loyal.

See every touchpoint in one timeline — what went wrong, how it was recovered, and the review that came only once the customer was genuinely happy.

  • Full context across every channel and order
  • Review requests fire only after resolution
  • Nothing gated, nothing hidden — fully transparent

Works wherever you sell

Built for the way you reach customers.

ShopifyShopify Stores

Catch the one-star order before it ships your reputation.

Post-purchase frustration gets recovered automatically — so a delayed order becomes a second order, not a public review.

Local Businesses

Protect the Google profile that brings you walk-ins.

Resolve complaints privately and quickly — keeping your local rating a true reflection of happy customers.

WhatsApp BusinessWhatsApp Businesses

Turn the chat you already use into a recovery channel.

Zevvlo spots frustration inside the conversation and helps you respond before a customer quietly disappears.

InstagramInstagram Businesses

Recover the DM that signals a buyer about to unfollow.

Comments and DMs become early warnings — so you reach unhappy buyers before they post, not after.

Connects to the tools you already run on.

Plug Zevvlo into your stack in minutes. No new workflows to learn — it listens quietly in the background.

ShopifyShopify
Judge.meJudge.me
WhatsApp BusinessWhatsApp Business
InstagramInstagram
Google Business ProfileGoogle Business Profile
ShiprocketShiprocket

Don't see your tool?

Tell us what you run on and we'll look at adding it next.

Recovery, done the honest way.

Zevvlo is built to earn trust, not game it. We help you fix problems — never hide them.

No review gating, ever
Google policy friendly
No fake reviews
Customers stay in control
Feedback-first approach
Recovery before public complaints

Questions, answered honestly

What Zevvlo is — and isn't.

No. Zevvlo is a customer recovery platform. Review tools manage reviews after they're posted — Zevvlo works upstream, recovering unhappy customers before frustration ever becomes a public review.

No, and we'd never claim to. Zevvlo helps you resolve the underlying issue so customers no longer feel the need to leave one. Any existing review always belongs to the platform and the customer.

Yes. Zevvlo never filters, gates, or suppresses feedback based on sentiment. Every customer can leave a public review at any time — we simply focus on resolving issues first.

No. Review gating routes happy customers to public reviews and steers unhappy ones away. Zevvlo does the opposite — it focuses your attention on unhappy customers to actually fix their problem, and never blocks anyone from reviewing.

Feedback flows in from your channels. Zevvlo detects negative sentiment, opens a recovery conversation automatically, and guides the issue to resolution — then, and only then, invites a review.

Shopify, Judge.me, WhatsApp Business, Instagram, and Google Business Profile today — with more channels on the way.

Turn unhappy customers into loyal customers.

Join the early access list and be among the first to recover customers before they ever leave a review.

Early beta accessPriority onboardingFounder's pricing